Booking policies

Cancellations

• Full refund or credit when you cancel at least 24 hours before departure.
• Full refund or credit if the operator cancels because of poor sea conditions or other unforeseen circumstances.
• To cancel or ask about a cancellation, contact us by phone.
• No-shows are charged the full price.

Weather

All programmes are subject to change or cancellation in adverse weather conditions.

Booking and payment

Online bookings and payments are made in FareHarbor's secure checkout, which confirms availability for your group and shows your total, including the online booking fee, before you pay. Your booking is complete only when FareHarbor confirms it.

Complaints

You can contact us directly or use the official Livro de Reclamações. Licence RNAAT 289/2015.